Q: Do you provide a tax invoice for warranty and tax purposes?

Yes, you will receive your invoice by email as soon as your order has been processed and shipped. If you have not received an invoice prior to your order turning up, please contact us and let us know.

Q: Are the phones genuine Australian stock?

A: Yes, they are 100 % genuine Australian stock with genuine Australian manufacturer warranty.

Q: Can I cancel or change my order after I submit it?

A: Yes, as long as your order hasn't been dispatched, please contact us asap.

Q: Once I submit my purchase, will I receive an email for order confirmation?

A: Yes, you will receive a confirmation email from us.

Q: When can I expect delivery of my order?

A: Once your payment has been confirmed, your order will be dispatched within 1-2 working days. For some country areas it may take up to 10 working days for delivery.

Q: Can I track my order?

A: We will email you with order status and courier/tracking information. The tracking ID and URL will be available in your Order History.

Q: What happens if the products I order are not available?

A: We will contact you immediately to resolve the issue with you.

Q: What types of payments do you accept?

A: We accept visa or mastercard (via Paypal) and Paypal payments. All payment methods will be available during your check out process.

Q: Do your prices include GST?

A: Yes, all our prices include GST.

Q: How long does it take to confirm the payment?

A: Please allow 1-2 working days for us to confirm your payment. Money orders will take an additional 3 working days after we receive it.

Q: I couldn't make a credit card payment through Paypal?

A: Try to clear all cookies and delete all temporary internet files.