Shipping Companies

All shipments will be sent using one of the following carriers.

You will receive an email from us with tracking details. Your order can then be tracked from the carrier's website or by calling them on the phone number provided.:

Australian Air Express- 13 12 13 www.aae.com.au
Fastway- 1300 975 444 www.fastway.com.au
TNT- (Bulk orders Only) 13 11 50 www.tnt.com.au

Shipping Costs

Under 0.2KG: $4.50 ex GST

0.21-0.5KG: $8.00 ex GST

Over 0.5 KG: $12.00 ex GST

Any orders of $1500 ex GST will automatically qualify for free shipping

Refunds & Returns

We will provide a refund on a product purchased in the following circumstances:

• if it is faulty (through no fault of your own)
• if it is unfit for purpose (it doesn't do what it is supposed to do)
• if it does not match the description provided on the website.
• if it has defects that were not obvious or were not brought to your attention at the time of purchase

To obtain a refund in these circumstances, please contact us. The goods must be returned within 7 days of you receiving them and you will be asked to provide proof of purchase. We may also offer you a replacement phone or a credit.

We do not provide refunds where you:

• change your mind,
• purchase the wrong phone,
• find it cheaper elsewhere
• use the phone or an accessory in a way they were not made for
• cause the phone or an accessory to become damaged